Delivery & Shipping
Thanks for shopping at Accu Answer Official Store Malaysia
We delivered within West & East Malaysia/Singapore/Worldwide. If you wish to have your items shipped to other countries, please kindly contact us before placing your order via [email protected]/or what apps number+60173777793
SHIPPING & DELIVERY POLICY
We provide delivery across Malaysia & International.
We deliver on Monday – Saturday, excluding the first Saturday of every month and local public holidays.
All orders will be processed within 3-7 working days. Tracking numbers will be provided through email/Whatsapp once we have shipped out your order.
Please expect 2-5 working days for West Malaysia (Peninsular) and 5-10 working days for East Malaysia (Sabah/Sarawak) to receive the order once the shipment is out for delivery.*Please be expected that there are potential delays in parcel deliveries, especially in East Malaysia, Due to limited availability in flights. All orders will be processed in the order they are received, if you have any questions, please feel free to contact us via what apps/email.
Any changes in the delivery address are not allowed after payment is made.
3 attempts of delivery will be made for every order. If the courier company is still unable to reach the customer after the third attempt, the order will be deemed canceled and the customer shall bear all the costs incurred during the delivery process (delivery cost &, etc).
The courier companies we use do not deliver to a P.O BOX. Only a residential or commercial address is allowed.
If you have not received your order within 3 to 7 working days after you received your tracking number, please contact us at [email protected]
Postage fees for domestic delivery are as below:
* West Malaysia (Peninsular) – RM8 for the first KG, additional RM2 for the following KG.
* East Malaysia (Sabah/Sarawak) – RM16 for the first KG, additional RM3 for the following KG
FREE Delivery for orders above RM200, limited to West Malaysia addresses only unless is stated for a different special promotion.
- Singapore: Delivery takes 1-7 working days
International: Delivery takes 7-15 working days & is subject to customs clearance (which may take longer)
*Please note that deliveries during Lockdown / Movement Control Order / Circuit Breaker may experience some delays
- CUSTOM CHARGES ON INTERNATIONAL ORDERS
Unfortunately, Accu Answer is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Accu Answer. For more accurate information, we suggest getting in touch with your local customs office so that you are not surprised if there are any unexpected delivery charges at your end.